We have Service Level Agreements that specify recovery time. Typically, we offer 24-hour service, which is the basis for our pricing model. Faster recovery times are available but may incur additional charges.
We setup an initial customer discovery to review what apps and platforms you require to be backed up
Email or phone-in to our Help Desk.
No. We offer a fully managed service.
We connect via a service account. We require Global Admin permissions.
We bill per GB per month instead of per user. How much data you’re storing, not how many people are storing the data, determines cost.
We have a tiered rate structure based on how many TB are stored. As data storage increases, cost per GB decreases. We meter the data and bill based on data stored.
Yes, if needed. It’s part of the set-up.
Yes, but they can be waived. It depends on the amount of data to be stored. Set-up charges are occasionally discounted in special promotions.
Nothing. We back up everything down to permissions level. We back up Microsoft Streams and To Do, and a fully comprehensive back up of Teams. We also offer BIM360 backups.