How long does it take to recover data?
We have Service Level Agreements that specify recovery time. Typically, we offer 24-hour service, which is the basis for our pricing model. Faster recovery times are available but may incur additional charges.
How do we manage what is backed up?
We setup an initial customer discovery to review what apps and platforms you require to be backed up.
How are requests for recovery made?
Email or phone-in to our Help Desk.
Can the retention period be different for different types of data?
Yes.
Is there a self-service option?
No. We offer a fully managed service.
How do you connect with us?
We connect via a service account. We require Global Admin permissions.
How long does it take to recover data?
We have Service Level Agreements that specify recovery time. Typically, we offer 24-hour service, which is the basis for our pricing model. Faster recovery times are available but may incur additional charges.
What do you not backup?
Nothing. We back up everything down to permissions level. We back up Microsoft Streams and To Do, and a fully comprehensive back up of Teams. We also offer BIM360 backups.
Is training available?
Yes, if needed. It's part of the set-up.
What is your pricing model?
We bill per GB per month instead of per user. How much data you’re storing, not how many people are storing the data, determines cost.
How do you determine the bill?
We have a tiered rate structure based on how many TB are stored. As data storage increases, cost per GB decreases. We meter the data and bill based on data stored.
Are there implementation costs?
Yes, but they can be waived. It depends on the amount of data to be stored. Set-up charges are occasionally discounted in special promotions.
